Our general terms and conditions

HOTEL-GUEST INN STANGL
Owner: Barbara Fauth-Stangl
Munich Street 1, 85646 Neufarn/Vaterstetten
Phone: +49 89 905010; Email: info@hotel-stangl.de

 

Please note: 

Hotel Gutsgasthof Stangl regularly updates and reviews the information provided on its website. Despite all due care, changes may occur in the interim. Therefore, no liability or guarantee can be assumed for the accuracy, timeliness, and completeness of the information provided. The same applies to websites linked to via hyperlinks. We are not responsible for the content of these external websites. If you access an illegal or untrustworthy website via a link, please inform us immediately. info@hotel-stangl.de to remove it.
The content and design of the website are protected by copyright.

 

I. Scope

1) These terms and conditions apply to contracts for the rental of hotel rooms, conference, banquet and other event rooms of the hotel, including outdoor areas (forecourt, terrace, beer garden, etc.) for the purpose of holding events such as banquets, seminars, conferences, exhibitions, presentations, etc., as well as for all related deliveries and services of the hotel.
2) The subletting or further letting of the rooms provided, as well as their use for purposes other than accommodation, requires the prior written consent of the hotel, whereby Section 540 Paragraph 1 Sentence 2 of the German Civil Code (BGB) is waived, unless the customer is a consumer.
3) The customer's terms and conditions shall only apply if this has been agreed in writing beforehand.

 

II. Conclusion of contract, contract content and limitation period

1) All offers from the hotel are non-binding. The contract is concluded upon acceptance by the hotel. The hotel is free to confirm the booking in writing.
2) The subletting and further letting of the provided hotel rooms, event rooms, areas or display cases, as well as the use of the rented premises and areas for job interviews, sales and similar events, is generally not permitted and requires the prior written consent of the hotel.
3) The customer acquires no right to the provision of specific rooms. Unless otherwise agreed, hotel rooms are available from 2:00 p.m. on the day of arrival (check-in time). The customer has no right to earlier access. On the agreed departure day, the rooms must be vacated and made available to the hotel by 12:00 p.m. at the latest (check-out time). After this time, the hotel may charge 50% of the full room rate (rack rate) for use of the room beyond the agreed time until 6:00 p.m., and 100% thereafter. This does not establish any contractual claims for the customer. The customer is free to prove that the hotel has incurred no loss or a significantly lower loss of revenue.
4) Bringing food, drinks, flowers, and furnishings to events is generally not permitted. Exceptions require a written agreement with the events department. In such cases, a corkage fee and/or other compensation, plus a service charge to cover overhead costs, will be applied. The customer bears full responsibility for the safety of the food and drinks brought in and indemnifies the hotel against any claims by third parties in this regard.
5) The hotel facilities may only be used during the respective opening hours. The hotel reserves the right to change the opening hours or to close facilities in whole or in part, particularly due to renovations or hotel events, or if use is not possible or only possible to a limited extent for other reasons.
6) Exhibitions in the foyer, lobby, restaurants, and all other public areas of the hotel are not permitted. The placement of advertising material requires the prior consent of the hotel.
7) The limitation period for customer claims is generally governed by statutory provisions. Notwithstanding Section 195 of the German Civil Code (BGB), the limitation period for all customer claims is one year. This excludes claims based on a defect in the cases specified in Section 438 Paragraph 1 No. 2 and Section 634a Paragraph 1 No. 2 of the German Civil Code (BGB). Notwithstanding Section 199 Paragraph 3 No. 1 and Section 199 Paragraph 4 of the German Civil Code (BGB), claims for damages and other claims become time-barred five years from their accrual, regardless of knowledge or gross negligence. The aforementioned exceptions do not apply if the hotel is found to have acted intentionally. All claims against the hotel generally become time-barred one year from the commencement of the regular limitation period under Section 199 Paragraph 1 of the German Civil Code (BGB), which is dependent on knowledge of the claim. Claims for damages become time-barred after five years, regardless of knowledge of the claim. The shortened limitation periods do not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

 

III. Services, prices, payment, offsetting

1) The hotel is obliged to provide the agreed services.
2) The customer is obligated to pay for the agreed-upon and utilized deliveries and services of the hotel. This also applies to deliveries and services (including ancillary services such as meals, telephone calls, etc.) used by guests staying at the hotel under this contract and/or event participants or visitors. This also applies to services and expenses incurred by the hotel on behalf of the customer and paid to third parties.
3) The agreed prices include the applicable statutory value-added tax (VAT). Should the VAT rate applicable to the contractual services increase or decrease after the conclusion of the contract, the prices will be adjusted accordingly. If the period between the conclusion of the contract and the start of the event exceeds one year and the price generally charged by the hotel for the services covered by the contract increases, the contractually agreed price may be increased appropriately, but by no more than 5%. The hotel is entitled to increase the prices if municipal taxes (cultural promotion tax, tourist tax, etc.) are levied on the organization of events. The price increase is limited to the costs of the aforementioned taxes.
4) Payment is made in euros (€). Exchange rate differences and bank charges for foreign currency payments are the responsibility of the payer.
5) Hotel invoices are due immediately without any deductions. In case of late payment, the hotel is entitled to charge interest at a rate of 8% per annum. The customer reserves the right to prove a lower loss, and the hotel reserves the right to prove a higher loss.
6) The hotel is entitled to demand a reasonable advance payment at any time. Unless the amount of the advance payment and the payment dates are agreed otherwise in writing in the contract, the following advance payments are agreed:
a) in the accommodation sector (lodging and breakfast) for groups of 10 room nights or more:
- 50% deposit 90 calendar days before the group's arrival
b) for event spaces of 30 to 49 people:
- 50% deposit 90 calendar days before the start of the event
c) for the event area with 50 or more people
- 20% deposit upon signing the contract as a guarantee, plus
- 50% deposit 90 calendar days before the start of the event
The deposit is calculated based on the planned room rental, decoration, flat-rate beverage and food sales or conference package.
7) A lien is established on all items of any kind brought in by the client with respect to all claims relating to the above order.
8) Complaints regarding invoicing must be made to the
inform the hotel.
9) The form of invoicing (invoice recipient) must be communicated to the hotel upon placement of the order or at the latest upon completion of the service.
10) The customer may only offset or reduce a claim of the hotel with an undisputed or legally valid claim.
11) If a change is requested on the day of the event regarding the setup, equipment or seating of the rooms, the hotel is entitled to charge a flat fee of €100,00.

 

IV. Hotel's withdrawal

1) If an agreed advance payment is not made on time, the hotel is entitled to withdraw from the contract. Furthermore, the hotel may claim damages for non-performance.
2) Furthermore, the hotel is entitled to withdraw from the contract for objectively justified reasons, for example if:
a) force majeure or other circumstances beyond the hotel's control that make the performance of the contract impossible or unreasonably difficult for the hotel;
b) Accommodation and events were booked under misleading or false pretenses regarding essential facts, e.g. concerning the identity of the customer or the purpose of the rental;
c) the hotel has reasonable grounds to believe that the use of the hotel's supplies and services may jeopardize the smooth operation of the business or the safety or public image of the hotel, without this being attributable to the hotel's sphere of control or organization;
d) there is a breach of I.2 of these General Terms and Conditions;
e) the hotel is closed;
f) insolvency or composition proceedings are opened against the customer's assets.
3) In the event of a justified cancellation by the hotel, the customer is not entitled to compensation.

 

V. Customer's withdrawal (cancellation, cancellation)

1) If a deadline for free cancellation of the contract has been agreed between the hotel and the customer, the customer may cancel the contract up to that deadline without incurring any payment or compensation claims from the hotel. The customer's right of cancellation expires if they do not exercise their right to cancel with the hotel by the agreed deadline. The customer is only entitled to free cancellation if this is done in writing.
2) In the accommodation sector (lodging), the following applies to cancellations by the customer:
In case of cancellation, the customer must pay 90% of the agreed room price per room and booked nights.
For group bookings of 10 room nights or more, the following applies:
a) Up to 90 calendar days before the group's arrival, 80% of the booked room nights can be reduced free of charge.
b) Up to 60 calendar days before the group's arrival, 60% of the booked or remaining room nights can be reduced free of charge.
c) Up to 30 calendar days before the group's arrival, 40% of the booked or remaining room nights can be reduced free of charge.
d) Up to 14 calendar days before the group's arrival, 20% of the booked or remaining room nights can be reduced free of charge and
e) Up to 5 calendar days before the group's arrival, 5% of the booked or remaining room nights can be reduced free of charge.
For individual reservations, the cancellation deadlines stated in the written confirmation apply.
3) When booking a room allotment, if the rooms are cancelled after being called up, section 2) applies accordingly. If the rooms are called up directly by the guest, the customer is liable for the booked allotment until it is called up.
4) In the event sector (conferences, company celebrations, weddings, etc.), the following applies to cancellations by the customer:
a) Events with up to 49 people
Free cancellation is possible up to 90 calendar days before the event. After that, the following reduction options apply:
- If the customer cancels between the 90th and 31st calendar day before the event date, the hotel is entitled to charge 50% of the ordered services.
- If the customer cancels between the 30th and 15st calendar day before the event date, the hotel is entitled to charge 70% of the ordered services.
- If the customer cancels between the 14th and 5st calendar day before the event date, the hotel is entitled to charge 90% of the ordered services.
- If the customer cancels less than 5 calendar days before the event date, the hotel is entitled to charge 100% of the ordered services.
b) Events with 50 or more people
Free cancellation is possible up to 180 calendar days before the event. After that, the following reduction options apply:
- If the customer cancels between the 180th and 91st calendar day before the event date, the hotel is entitled to charge 50% of the ordered services.
- If the customer cancels between the 90th and 31st calendar day before the event date, the hotel is entitled to charge 70% of the ordered services.
- If the customer cancels between the 30th and 5st calendar day before the event date, the hotel is entitled to charge 90% of the ordered services.
- If the customer cancels less than 5 calendar days before the event date, the hotel is entitled to charge 100% of the ordered services.
5) The basis for calculation is the event package (conference package, menu, room rental, beverage package, decoration). The relevant event revenue/conference package price is calculated using the formula: Menu price (banquet) x number of people or conference package price x number of people. If no conference package has yet been agreed upon, the least expensive conference package from the current conference offer will be used. This applies per event day and per participant.
If no price has yet been agreed upon for the menu or buffet, the least expensive 3-course menu from the current event offerings will be used as the basis for calculation. For the purpose of calculating compensation for lost beverage sales, 30% of the total food sales will be used as the basis for beverage sales. If no room rental fees have yet been quoted for the event, the room rental fees valid for that period will apply. The basis for calculation is a minimum order value of €70,00 per adult for private parties and €150,00 per person for weddings.
6) The customer always retains the right to prove a lower amount of damage, and the hotel retains the right to prove a higher amount.

 

VI. Number of participants, changes in the number of participants and changes to the event time

1) Any reduction in the number of participants registered by the booker or customer must be submitted in writing to the hotel's event department in order to be recognized by the hotel for billing purposes.
- Any reduction in the number of participants registered by the client or customer of up to 10% must be received in writing no later than 10 days before the event. For reductions exceeding 10%, the originally registered number of participants minus 10% will be used as the basis for calculation, unless otherwise agreed in writing.
- Any reduction in the number of participants registered by the client or customer of up to 5% must be received in writing no later than 3 days before the event. For reductions exceeding 3%, the originally registered number of participants minus 3% will be used as the basis for calculation, unless otherwise agreed in writing.
2) Any increase in the number of participants exceeding 5% requires the hotel's written consent. In the event of such an increase, the actual number of participants will be used as the basis for billing.
3) If the number of participants deviates by more than 10%, the hotel is entitled to exchange the agreed rooms, provided that the size of the new rooms is appropriate for the last communicated number of participants.
4) If the agreed start or end times of the event are changed without the prior written consent of the hotel, the hotel may charge additional costs for its readiness to provide services in accordance with § 315 BGB, unless the hotel is at fault for the change of times.
5) The hotel may assign the customer different event rooms than those originally booked if this is reasonable for the customer, particularly if urgent maintenance work needs to be carried out or the originally booked rooms are required for other purposes, and the alternatively assigned rooms are comparable to the originally booked rooms in capacity and facilities, or at least equally suitable for the event planned by the customer. The hotel will inform the customer of any change to the event rooms without undue delay.

 

VII. Technical equipment and connections

1) If the hotel procures technical and other equipment from third parties at the customer's request, it does so in the customer's name, on the customer's behalf, and at the customer's expense. The customer is liable for the proper handling and return of the equipment. The customer shall indemnify the hotel against all third-party claims arising from the provision of this equipment.
2) The use of the customer's own electrical equipment or that of third parties commissioned by the customer using the hotel's electrical network requires the hotel's prior written consent. If the connection of the customer's own equipment renders suitable hotel facilities unusable, consent may be made conditional upon payment of a compensation fee. The customer is liable for any disruptions or damage to the hotel's power networks and other facilities caused by the use of their equipment, unless the hotel is responsible for such disruptions or damage. The hotel may charge a flat fee for the electricity costs incurred through such use.
3) Malfunctions of technical or other equipment provided by the hotel will be rectified as soon as possible. Payments may not be withheld or reduced if the hotel is not responsible for these malfunctions.

 

VIII. Liability and other obligations of the hotel

1) The hotel is liable for its contractual obligations with the due diligence of a prudent businessperson. Claims for damages, regardless of their legal basis, are excluded unless the hotel is guilty of intent, or is liable for its own gross negligence or the gross negligence of its legal representatives, executive employees, or other agents, or unless the claim for damages results from a breach of essential contractual obligations. Any liability arising from simple negligence is limited in all cases to the foreseeable damages typical for this type of contract. Liability for damages resulting from injury to life, body, or health remains unaffected.
2) Should any disruptions or defects occur in the hotel's services, the hotel will endeavor to remedy the situation upon becoming aware of it or upon receiving immediate notification from the customer. The customer is obligated to contribute what is reasonable to resolve the disruptions and minimize any potential damage. Furthermore, the customer is obligated to inform the hotel in a timely manner of the possibility of exceptionally high damages occurring.
3) If the customer is staying at the hotel, the hotel is liable for items brought onto the premises in accordance with Sections 701 et seq. of the German Civil Code (BGB). Accordingly, liability is limited to one hundred times the room rate, but not exceeding €3.500,00, or €800,00 for cash and valuables.
4) The hotel is liable in accordance with paragraph 1 for damage to the customer's vehicle parked in a parking space, provided that damage is caused by the hotel, its employees, or agents. The customer is obligated to report such damage immediately, and any obvious damage must be reported before leaving the hotel parking area. The hotel is not liable for damage caused solely by other customers/tenants or other third parties. The hotel is not liable to customers for damage caused by the customer's vehicle to the property of third parties.
5) Liability for damages resulting from injury to life, body or health, as well as liability for intent and gross negligence on the part of the hotel, remains unaffected.

 

IX. Loss or damage to personal belongings

1) Exhibits or personal belongings of the customer, their visitors, guests, employees, etc., brought onto the premises are at the customer's own risk. The hotel assumes no responsibility for guarding or safekeeping such items. The hotel accepts no liability for loss, destruction, or damage to such items, except in cases of gross negligence or willful misconduct. Insurance for brought-along items is the responsibility of the customer.
2) Otherwise, except in cases of intent and gross negligence, the hotel is only liable for breaches of essential contractual obligations and limited to the respective coverage amounts of the business liability insurance.
3) Any decorative materials brought in must comply with fire safety regulations. The hotel is entitled to request official proof of compliance. Due to the potential for damage, the placement and attachment of objects to walls and ceilings is only permitted with the hotel's prior written consent.
4) All exhibition items or other objects brought to the event by the customer or participants, as well as their packaging, must be removed by the customer immediately after the event. If the customer fails to comply with this disposal obligation immediately, the hotel is entitled to remove and store the items at the customer's expense. If items remain in the event space, the hotel may charge the agreed room rental fee for the duration they remain. The above provisions also apply to items rented from external companies and brought into the hotel premises.

 

X. Liability and other obligations of the customer

1) The customer is liable for all damage to the hotel building and its furnishings caused by the customer, event participants, event visitors, employees, or other third parties associated with the customer. The hotel may require the customer to provide appropriate security (e.g., insurance, deposits, guarantees, etc.) to cover the liability risk.
2) If the rights of third parties (copyrights, etc.) are affected by the event, the customer is obligated to obtain the necessary permits at their own expense before the event and to pay any applicable fees (GEMA fees, etc.) directly. Should any fees or claims for damages nevertheless be asserted against the hotel for the aforementioned reasons, the customer shall indemnify the hotel against such fees or claims for damages.
3) If a third party has made the booking for the customer, that third party shall be jointly and severally liable to the hotel together with the customer for all obligations arising from the contract, provided that the hotel has received a corresponding declaration from the third party.
4) If the customer/booker is not the organizer himself or if the organizer engages a commercial intermediary or organizer, the organizer shall be jointly and severally liable with the customer for all obligations arising from the contract, provided that the hotel has received a corresponding declaration from the organizer.
5) Photographic recordings for commercial purposes may only be carried out in the hotel with its prior written consent.
6) Brochures, public invitations, newspaper advertisements, and all other publications referring to events at the hotel also require the hotel's prior written consent. 7) Wake-up calls are carried out by the hotel with the utmost care. Messages, mail, and parcels for guests are handled with care. The hotel undertakes the delivery, safekeeping, and—upon request and for a fee—the forwarding of these items.

 

XI. Final Provisions

1) Amendments and additions to the contract must be in writing to be effective.
2) The place of performance and payment is the hotel's registered office.
3) The exclusive place of jurisdiction – also for disputes concerning checks and bills of exchange – is, in commercial transactions, the hotel's registered office. If the customer does not have a general place of jurisdiction within Germany, the hotel's registered office is also the place of jurisdiction.
4) German law shall apply exclusively. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict of laws rules is excluded.
5) Should individual provisions of these terms and conditions be or become invalid, this shall not affect the validity of the remaining provisions. Otherwise, the statutory provisions shall apply.

 

As of: October 2025